Established email address that customers can use to contact the CEO.Added account managers to offer more proactive support to high volume users.
#Kareo help chat professional
Hired a professional technical writer to develop product documentation and other self-help content.Hired a professional trainer to create a library of self-paced video training courses.Doubled the number of training webinars each week and introduced early morning webinars.Built a guided setup wizard in the product to simplify and accelerate the setup process.Launched live chat to provide customers with an additional real-time customer support option.Extended customer support hours to Mon-Fri from 5am-5pm PST to better serve our east coast customers.Tripled headcount in customer service to improve the quality of interactions and support its rapid growth.
Key customer service enhancements in 2011: “Now we’re striving to earn a reputation for industry leading customer service by making our support more accessible to all customers, improving response times, providing effective training and documentation, and simplifying and accelerating the setup process.” “Kareo has long been known for its intuitive and innovative product,” said Dan Rodrigues, Founder and CEO of Kareo. In connection with this announcement, Kareo has promoted James Armijo to VP of Customer Support.
#Kareo help chat series
The new program is the latest in a series of customer service enhancements this year, which also included tripling customer support headcount, extending support and training hours, and creating professional training courses and documentation.
#Kareo help chat software
IRVINE, California – Aug– Kareo, Inc., the leading provider of easy and affordable web-based medical billing software for physicians in the United States, announced today the availability of free support for all customers, eliminating the additional fee previously charged for customer support. Kareo announces the availability of free support for all customers, eliminating the additional fee previously charged for customer support
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